Effective Date: February 6, 2024
Thank you for shopping with DermaFillerGlow.com. We strive to provide you with high-quality products and excellent service. Please read our Refund and Returns Policy carefully to understand your rights and procedures regarding returns and refunds for purchases made from the USA to other countries.
1. General Information
This Refund and Returns Policy applies to products purchased through DermaFillerGlow.com and shipped to addresses outside of the USA. If you have any questions or concerns, please contact us at order@dermafillerglow.com.
2. Eligibility for Returns
2.1. Return Period
You may request a return within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging.
- The product must be in the same condition as when you received it.
- The request for return must be made within 30 days from the date of delivery.
2.2. Non-Returnable Items
Certain items are non-returnable due to their nature, including but not limited to:
- Products that have been opened or used.
- Customized or personalized products.
- Products purchased as final sale.
3. Return Process
3.1. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at order@dermafillerglow.com with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Packaging: Pack the product securely in its original packaging, including any accessories, manuals, and documentation.
- Shipping: Ship the product to the address provided in the Return Authorization instructions. Please note that you are responsible for the shipping costs associated with returning the product.
3.2. Inspection and Processing
Once we receive your returned product, we will inspect it to ensure it meets our return criteria. We will process your return and issue a refund within 7-10 business days from the date of receipt. You will receive a confirmation email once your return has been processed.
4. Refunds
4.1. Refund Method
Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.
4.2. Shipping Costs
Original shipping costs are non-refundable. If the return is due to our error or a defective product, we will cover the return shipping costs. Otherwise, you will be responsible for any shipping fees associated with the return.
5. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
6.1. Reporting Issues
If you receive a damaged or defective product, please contact us immediately at order@dermafillerglow.com with your order number and a description of the issue. We may request photos of the damage or defect to assist in resolving the issue.
6.2. Resolution
We will provide you with instructions on how to return the damaged or defective item. We will either replace the product at no additional cost or issue a full refund, including any return shipping costs.
7. Contact Us
If you have any questions or need assistance with returns or refunds, please contact us at:
Email: order@dermafillerglow.com
Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again.